Privacy Policy

Introduction

Welcome to Jidhr. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you use our mobile application and tell you about your privacy rights.

1. Information We Collect

We collect and process the following types of information:

Personal Information

• Full name
• Email address
• Phone number/Mobile number

Account Information

• Username
• Password (encrypted)
• User ID
• Admin status

Donation Information

• Donation amounts
• Campaign selections
• Payment method preferences
• Receipt/transaction numbers
• Anonymous donation preferences
• Donation history

Device Information

• Device type
• Operating system
• Unique device identifiers
• App version information

Usage Data

• App interactions
• Features used
• Time spent in app
• Navigation patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and manage your user account
• Donation Processing: To process your donations and payments
• Communication: To send you notifications about campaigns, donation confirmations, and important updates
• Authentication: To verify your identity through OTP (One-Time Password) verification via email
• Service Improvement: To improve our services and user experience
• Support: To communicate with you about app updates and provide customer support
• Security: To prevent fraud and ensure the security of our platform
• Analytics: To understand how users interact with our app and improve functionality

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: With payment service providers (EVC, Edahab, Bank Transfer) to complete your donations
• Charitable Organizations: With the charitable organizations and campaigns you donate to (unless you choose anonymous donation)
• Service Providers: With trusted service providers who assist us in operating the app (email services, database hosting)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• With Your Consent: When you have given us explicit consent to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

• Encryption: Passwords are encrypted for secure storage
• Secure Storage: User data is stored in secure SQL Server databases with access controls
• Local Storage: Mobile app uses encrypted SharedPreferences for local data storage
• Authentication: Secure authentication mechanisms with email OTP verification
• Access Controls: Role-based access controls (Admin vs. Regular users)
• Server Security: Secure server infrastructure with HTTPS communication

5. Your Privacy Rights

You have the following rights regarding your personal data:

Right to Access

Request a copy of your personal data stored in our system

Right to Correction

Request correction of inaccurate or incomplete data

Right to Deletion

Request deletion of your account and all associated data. You can:

• Use the "Delete Account" option in the app's Profile settings
• Visit our account deletion page
• Contact us directly at donotreply@abraar.com

Right to Object

Object to the processing of your personal data

Right to Data Portability

Request transfer of your data to another service

Right to Withdraw Consent

Withdraw your consent to data processing at any time

To exercise these rights, please contact us using the information provided in Section 11.

6. Data Retention

• Active Accounts: We retain your personal data for as long as your account is active or as needed to provide services
• Deleted Accounts: When you delete your account, we will permanently delete or anonymize your personal data within 30 days
• Legal Compliance: Some data may be retained longer if required by law, for audit purposes, or to resolve disputes
• Donation Records: Donation history may be retained for tax and regulatory compliance purposes

7. Third-Party Services

Our app may interact with third-party services:

Email Service

• SMTP service for sending OTP and notifications
• Hosted by Gmail (smtp.gmail.com)

Payment Methods

• Bank transfers
• EVC (mobile money)
• Edahab (mobile wallet)

API Services

• Backend API hosted at: https://jidhr.abraar.com

We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.

When we make changes:

• We will update the "Last updated" date at the top of this policy
• We will notify you through the app or via email for significant changes
• Continued use of the app after changes constitutes acceptance of the updated policy

We encourage you to review this privacy policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Account Deletion

To delete your account and all associated data:

1. Open the app and go to Profile > Account Management > Delete Account
2. Visit our account deletion page
3. Email us at: donotreply@abraar.com